Skip to the content
StrategiCom
UCaaS

Streamline communication. Increase productivity.

If your organization still relies on a non-cloud-based phone system, it might be time for an upgrade. On-premises private branch exchange (PBX) phone systems create security vulnerabilities, lack flexibility, don't scale easily, and can be costly to maintain.

Unified communications as a service (UCaaS) platforms — like Zoom, RingCentral and Dialpad — are the 21st-century response to outdated on-prem PBXs. By consolidating talk-, text- and video-based communications on a unified, cloud-based platform, UCaaS solutions have transformed how organizations interact internally and externally.

Since 2004, StrategiCom's telecom consultants have helped clients across industries modernize their phone systems, upgrade their cloud infrastructure, strengthen their approach to cybersecurity, leverage AI to boost productivity, and more. Our experienced, unbiased consultants can work with your organization to recommend the best-fit UCaaS solutions from our hundreds of vendor partners and help you streamline communication, increase collaboration, and improve productivity and customer experience.

What Is UCaaS?

UCaaS platforms are secure, cloud-based systems that integrate all forms of communication into a single, streamlined interface. Your organization can use a UCaaS platform to place calls, send instant messages, host video conferences, send files to coworkers, and more.

While the exact products and services vendors offer vary, core functionality includes:

Because they are cloud-based, UCaaS platforms can be accessed by any employee with an internet connection. This flexibility makes UCaaS solutions ideal for any modern workplace, especially those with remote or distributed workforces.

  1. (01)Voice
  2. (02)Messaging
  3. (03)Video Calling
  4. (04)File Sharing
  5. (05)Collaboration Tools
The Benefits of UCaaS
  1. ✓Benefit № 01

    Greater Efficiency

    By unifying communication and collaboration tools on a single interface, UCaaS platforms free employees from having to juggle multiple platforms and applications, and boost productivity in the process.

  2. ✓Benefit № 02

    Improved Collaboration

    UCaaS platforms make it easy for employees to communicate frictionlessly, and through multiple channels, regardless of their location.

  3. ✓Benefit № 03

    Enhanced Customer Experience

    One customer may prefer getting in touch with you over the phone, and another may prefer chatting with a live agent. With a UCaaS platform, your customers can contact you through whichever channel they desire, and your employees can respond with ease.

  4. ✓Benefit № 04

    Increased Flexibility

    Unlike legacy systems, UCaaS platforms are flexible and can easily be scaled up or down as your business' needs evolve. Applications can be added, removed or upgraded without disruption as your business grows.

  5. ✓Benefit № 05

    Reduced Costs

    UCaaS platforms do not require the expensive hardware and IT support that's needed to establish and maintain a legacy system. And, because cloud-based platforms operate on a subscription model, you only pay for what you need and use.

The StrategiCom Advantage

Our roots are in telecom.

StrategiCom works around the tech wheel, but our roots are in telecom: our consultants have deep experience implementing UCaaS solutions and have insight into cutting-edge developments. We will leverage that knowledge and our relationships with industry leaders to match you with the provider and solutions that fit seamlessly into your company's workflows and help you achieve your short- and long-term goals.

  1. (01)

    Unbiased, Vendor-Neutral Advice

    StrategiCom isn't motivated by meeting sales quotas — our only goal is to get your organization the right solution for its needs.

  2. (02)

    Over 20 Years of Industry Experience

    Our team has helped businesses across industries implement right-fit communications solutions for over two decades.

  3. (03)

    Your Satisfaction, Our Success

    We're paid directly by carriers through fractional residuals, which means we're incentivized to keep you happy for the long term.

If you're ready to see how a UCaaS platform can transform the way your organization communicates, contact us to schedule a telecom audit.

Frequently Asked Questions

  1. StrategiCom is a vendor-neutral telecom consultant and technology advisor that helps organizations modernize their communications and technology stack. Our roots are in telecom, but our expertise extends beyond communications systems. We provide expert guidance, unbiased vendor recommendations, and ongoing advisory support across the following areas:

    • Communications Solutions: UCaaS, CCaaS, data, network, satellite, SD-WAN, mobility and IoT
    • Software as a Service (SaaS): Microsoft, Google, ERP, CRM, productivity business applications
    • Artificial Intelligence (AI): Large language models, agentic AI, Copilot, chatbots, customer experience
    • Cloud Infrastructure: Public, private and hybrid cloud data centers, disaster recovery
    • Energy: EV charging, water and waste, electricity, natural gas, solar
    • Cybersecurity: Network, endpoint and cloud security
    • Hardware and Logistics: PCs, laptops, monitors, digital displays, hardware services and logistics; lifecycle management through AppDirect
    • Managed and Pro Services: Professional support for UCaaS and CCaaS; managed services and monitoring (NOC, SOC and cloud) through AppDirect

  2. StrategiCom works with over 900 vendors to deliver right-fit communications, connectivity, cloud, security, AI, energy, and software solutions to organizations across industries. Our vendor-agnostic advisors survey the marketplace to recommend solutions that help clients solve their challenges and meet their goals without bias or agenda. By leveraging our deep market knowledge and relationships with vendors, we give our clients access to industry-leading platforms at competitive prices, and without the hassle of haggling with multiple vendors.

  3. StrategiCom is paid directly by carriers through fractional residuals, which means we're incentivized to keep clients happy for the long term. Our success depends on our clients' continued satisfaction.

  4. Direct vendors must meet sales quotas and are often under pressure to push specific products and applications – even if they aren't the best fit for the client. Unlike direct vendors, StrategiCom doesn't have to answer to corporate mandates. Our sole mission is to connect clients with the services that will streamline operations and help them achieve their goals.

    Because our consultants are committed to fostering long-term relationships with clients, we provide ongoing advisory support after implementation. We leverage our relationships with vendors to escalate issues that arise to ensure they are resolved promptly.

Get started

Ready to streamline your communications & technology stack?

Schedule a telecom audit. We'll review your infrastructure, expenses, and usage, and show you exactly where money and operational efficiency are being left on the table.

Request a telecom audit→Contact our team
Or talk to us

Got a challenge for us? We want to hear about it.

Whether it's an outage, a billing mystery, or a renewal coming due — our advisors will take the call. Direct dial, real humans, no queue.

Contact our team→(888) 970-1080