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StrategiCom
Telecommunications Audit

How much are you leaving on the table?

Most businesses overspend on their phone system but have no idea how much money and efficiency they're leaving on the table. Complex billing, vendor sprawl, and outdated systems drain budgets while creating operational chaos that degrades customer service and collaboration.

A telecom audit is the first step toward gaining control of your technology spend, streamlining your operations, improving customer service, and positioning your organization for growth.

Audit Overview

An objective review of your stack and your bills.

StrategiCom's telecom audit is an objective review of your organization's communications infrastructure, technology use, and expenses. Our advisors dig deep to understand:

  • →Your pain points and business objectives
  • →How your team uses, or doesn't use, the services you currently have in place
  • →Whether your system is creating bottlenecks
  • →If there are opportunities to consolidate, eliminate or upgrade services, or optimize your current system
How It Works — 3 Simple Steps

Our three-step process ensures you get the clarity and direction you need to make informed decisions about your telecom investments.

  1. 01

    Discovery

    StrategiCom starts by getting to know your business, learning about the systems and solutions you currently have in place, and understanding your pain points and goals.

  2. 02

    Analysis

    Our team of technology advisors conducts an in-depth analysis to identify gaps and redundancies in your system and opportunities for cost savings and improvements.

  3. 03

    Report & Recommendations

    You'll receive a report that includes a breakdown of your current telecom spend, our unbiased recommendations, and a comparison of different options.

What Happens After the Audit

Vendor Selection & Negotiation

We leverage our relationships with over 900 vendors to secure the best rates and terms for your chosen solutions.

If you choose to retain your current system, StrategiCom can work with your vendors to optimize it or revamp it with different carriers.

Ongoing Advisory & Support

Once your new or upgraded system is in place, StrategiCom will continue to support you through:

  • →Regular reviews, monthly, quarterly, biannually, or annually, based on your needs
  • →Vendor relationship management and issue escalation
  • →Recommendations for upgrades and additional functionality as new technology becomes available
  • →Professional support for UCaaS and CCaaS; managed services and monitoring (NOC, SOC and cloud) through AppDirect
Telecom Audit Objectives

Measurable results, every time.

  1. (01)Identify opportunities to reduce spending
  2. (02)Eliminate overlapping or underused services
  3. (03)Optimize service plans to align with your needs
  4. (04)Consolidate vendors to eliminate sprawl
  5. (05)Improve system reliability and security with modern solutions
  6. (06)Enhance employee productivity by streamlining communications tools
  7. (07)Improve customer experience with better routing and reduced wait times
  8. (08)Position your organization for growth with scalable infrastructure
Get Started

If you're ready to reassess or upgrade your telecom system, contact our team of telecommunications experts to schedule an audit.

Schedule an audit→
Frequently Asked Questions

  1. StrategiCom is a vendor-neutral telecom consultant and technology advisor that helps organizations modernize their communications and technology stack. Our roots are in telecom, but our expertise extends beyond communications systems. We provide expert guidance, unbiased vendor recommendations, and ongoing advisory support across the following areas:

    • Communications Solutions: UCaaS, CCaaS, data, network, satellite, SD-WAN, mobility and IoT
    • Software as a Service (SaaS): Microsoft, Google, ERP, CRM, productivity business applications
    • Artificial Intelligence (AI): Large language models, agentic AI, Copilot, chatbots, customer experience
    • Cloud Infrastructure: Public, private and hybrid cloud data centers, disaster recovery
    • Energy: EV charging, water and waste, electricity, natural gas, solar
    • Cybersecurity: Network, endpoint and cloud security
    • Hardware and Logistics: PCs, laptops, monitors, digital displays, hardware services and logistics; lifecycle management through AppDirect
    • Managed and Pro Services: Professional support for UCaaS and CCaaS; managed services and monitoring (NOC, SOC and cloud) through AppDirect

  2. StrategiCom works with over 900 vendors to deliver right-fit communications, connectivity, cloud, security, AI, energy, and software solutions to organizations across industries. Our vendor-agnostic advisors survey the marketplace to recommend solutions that help clients solve their challenges and meet their goals without bias or agenda. By leveraging our deep market knowledge and relationships with vendors, we give our clients access to industry-leading platforms at competitive prices, and without the hassle of haggling with multiple vendors.

  3. StrategiCom is paid directly by carriers through fractional residuals, which means we're incentivized to keep clients happy for the long term. Our success depends on our clients' continued satisfaction.

  4. Direct vendors must meet sales quotas and are often under pressure to push specific products and applications – even if they aren't the best fit for the client. Unlike direct vendors, StrategiCom doesn't have to answer to corporate mandates. Our sole mission is to connect clients with the services that will streamline operations and help them achieve their goals.

    Because our consultants are committed to fostering long-term relationships with clients, we provide ongoing advisory support after implementation. We leverage our relationships with vendors to escalate issues that arise to ensure they are resolved promptly.

Get started

Ready to streamline your communications & technology stack?

Schedule a telecom audit. We'll review your infrastructure, expenses, and usage, and show you exactly where money and operational efficiency are being left on the table.

Request a telecom audit→Contact our team
Or talk to us

Got a challenge for us? We want to hear about it.

Whether it's an outage, a billing mystery, or a renewal coming due — our advisors will take the call. Direct dial, real humans, no queue.

Contact our team→(888) 970-1080