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StrategiCom
Who We Serve

Communications & technology for every industry.

Whether you manage a bank, lead sales for a manufacturer, schedule calls for a hospital, or oversee customer service for a Fortune 500, having reliable communications systems and intelligent technology solutions is critically important. Streamlined, dependable systems are the foundation of a functional business, regardless of industry.

Most businesses face the same challenges when it comes to telecom and technology: outdated systems, vendor sprawl, and complex billing. These issues can interrupt the flow of business, create a poor customer experience, and impact profitability. StrategiCom advisors understand these universal pain points, and know how to solve them with tailored, right-fit solutions.

Since our founding in 2004, we have helped organizations across industries modernize their communications and technology stack and eliminate operational chaos and inefficiencies in the process. Here's a snapshot of some industries and businesses we frequently work with, including how our advisors address common challenges.

Banks & Financial Services

Banks & Financial Services

Financial institutions handle sensitive data and personally identifiable information (PII). Because of this, they require resilient systems that are fortified against cyber-attacks and comply with strict security requirements. And, as customer-facing institutions, they must also provide friction-free service.

StrategiCom helps banks and other financial institutions implement secure, redundant, cloud-based communications and technology systems that meet strict security standards, include disaster recovery capabilities, and protect clients' sensitive data. In addition to resiliency, solutions streamline operations and empower banks to deliver smooth customer experiences that build trust and goodwill.

Healthcare & Medical Clinics

Healthcare & Medical Clinics

Healthcare organizations face complex communications challenges: calls must be routed to the correct department, on-call doctors require 24/7 availability, and all platforms must meet strict HIPAA compliance requirements.

StrategiCom implements communications systems and technology solutions in hospitals and clinics that operate seamlessly in the background, so staff can focus on patient care. Solutions include auto attendants that route patients to the right department quickly, real-time analytics that detect emergencies and monitor sentiment, and EMR integrations that streamline workflows.

Manufacturing

Manufacturing

Most manufacturers juggle inbound customer service requests and outbound sales calls. Unfortunately, many manufacturers rely on outdated phone systems that make the balancing act difficult to execute effectively.

StrategiCom helps manufacturing clients modernize their approach with unified communications platforms that handle blended inbound and outbound needs, support omni-channel customer engagement (across phone, chat and social media), and integrate with existing business applications. All solutions are designed to scale up or down alongside production.

Retail

Retail

Retailers demand rock-solid reliability: when systems go down, revenue stops. Because of this, multi-location operations often implement layered solutions that can quickly become difficult to manage, and create billing nightmares.

StrategiCom streamlines unwieldy systems and implements solutions that keep retailers up and running with ease. Through partners like CommandLink, we aggregate locations under a single billing platform, which dramatically simplifies billing, while ensuring each store has the redundant connectivity needed to remain operational.

Law Firms & Legal Services

Law Firms & Legal Services

Attorneys and legal professionals need communications and technology systems that empower their support staff to remain productive and organized while protecting client confidentiality.

StrategiCom implements communications solutions with delegation rights that allow executive assistants and legal assistants to schedule meetings, manage calls and handle communications on behalf of attorneys, all while maintaining proper call routing and recording capabilities for billing and compliance purposes.

Contact Centers

Contact Centers

Organizations that run contact centers, from auto warranty companies to customer service operations, can't afford downtime or incorrect routing.

StrategiCom designs resilient systems with the full stack of contact center capabilities, including omni-channel routing, skills-based call distribution, workforce management, real-time analytics, and AI-powered sentiment analysis. These solutions ensure teams have the tools needed to deliver exceptional customer experiences with less friction.

Ready to Streamline Your Communications & Technology Stack?

No matter your industry, StrategiCom can help you modernize your communications and technology infrastructure and implement solutions that work for your business. Contact us to learn more or schedule a telecom audit.

Frequently Asked Questions

  1. StrategiCom is a vendor-neutral telecom consultant and technology advisor that helps organizations modernize their communications and technology stack. Our roots are in telecom, but our expertise extends beyond communications systems. We provide expert guidance, unbiased vendor recommendations, and ongoing advisory support across the following areas:

    • Communications Solutions: UCaaS, CCaaS, data, network, satellite, SD-WAN, mobility and IoT
    • Software as a Service (SaaS): Microsoft, Google, ERP, CRM, productivity business applications
    • Artificial Intelligence (AI): Large language models, agentic AI, Copilot, chatbots, customer experience
    • Cloud Infrastructure: Public, private and hybrid cloud data centers, disaster recovery
    • Energy: EV charging, water and waste, electricity, natural gas, solar
    • Cybersecurity: Network, endpoint and cloud security
    • Hardware and Logistics: PCs, laptops, monitors, digital displays, hardware services and logistics; lifecycle management through AppDirect
    • Managed and Pro Services: Professional support for UCaaS and CCaaS; managed services and monitoring (NOC, SOC and cloud) through AppDirect

  2. StrategiCom works with over 900 vendors to deliver right-fit communications, connectivity, cloud, security, AI, energy, and software solutions to organizations across industries. Our vendor-agnostic advisors survey the marketplace to recommend solutions that help clients solve their challenges and meet their goals without bias or agenda. By leveraging our deep market knowledge and relationships with vendors, we give our clients access to industry-leading platforms at competitive prices, and without the hassle of haggling with multiple vendors.

  3. StrategiCom is paid directly by carriers through fractional residuals, which means we're incentivized to keep clients happy for the long term. Our success depends on our clients' continued satisfaction.

  4. Direct vendors must meet sales quotas and are often under pressure to push specific products and applications – even if they aren't the best fit for the client. Unlike direct vendors, StrategiCom doesn't have to answer to corporate mandates. Our sole mission is to connect clients with the services that will streamline operations and help them achieve their goals.

    Because our consultants are committed to fostering long-term relationships with clients, we provide ongoing advisory support after implementation. We leverage our relationships with vendors to escalate issues that arise to ensure they are resolved promptly.

Get started

Ready to streamline your communications & technology stack?

Schedule a telecom audit. We'll review your infrastructure, expenses, and usage, and show you exactly where money and operational efficiency are being left on the table.

Request a telecom audit→Contact our team
Or talk to us

Got a challenge for us? We want to hear about it.

Whether it's an outage, a billing mystery, or a renewal coming due — our advisors will take the call. Direct dial, real humans, no queue.

Contact our team→(888) 970-1080