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Blog
Writing from the advisory floor.
Long-form essays, practical playbooks, and field notes from twenty-plus years of advising organizations through telecom and technology decisions.
All Essays
- (01)
How to Build a Zoom Plan Tailored to Your Business
Want to get more out of Zoom? Here's what you need to know. For many businesses, Zoom has become synonymous with video conferencing. But the platform, which was launched in...
- (02)
5 Risks of On-Premise PBXs & Advantages of Cloud Phone Systems
Making the switch is much easier than you think, more cost-effective, and can give you a competitive advantage in customer service For years, many large organizations have relied on on-premise...
- (03)
Why Managed IT Services Boost Business Efficiency
In today's fast-paced business world, staying ahead means embracing technology that works for you, not against you. I've seen firsthand how companies transform when they adopt smart IT strategies. One...
- (04)
Streamlined Software Procurement, Management & Support
Buying and managing software at scale has become a parallel job for IT and operations leaders. Here's how to bring it back under one roof.
- (05)
AI for Business Productivity
A practical look at where AI delivers measurable productivity gains today, and where the hype outpaces reality.
- (06)
Avaya Changes Are Leaving Small Contact Centers Behind
What the recent Avaya restructuring means for small and mid-sized contact centers, and what to do about it.
- (07)
Bandwidth Management for Growing Businesses: A Primer
When your team grows, your bandwidth needs grow faster. The terminology, the gotchas, and how to plan ahead.
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